Troubleshooting Guide for Skype Calls
Use this troubleshooting guide if your call settings do not seem correct. Check settings on ALL relevant sources (Soundforge, IPDTL, Skype, on the board itself, etc)
FIRST: Open recording software (ie SoundForge/Acoustica/Hindenburg)
| Standards | Skype Settings | Computer Settings | Soundforge Settings | Acoustica Settings |
| FADERS: Do not use fader labeled “comp”. We only use that to play back audio, not to record interviews. “Comp” fader should stay at 0.
CALLER MODULE: Skype: Use Caller Module 3. Ensure the entire caller system button is on, and that the appropriate red module 3 button is on, and volume is up for that module. Watch the recording levels, make sure audio has reasonable gain (-20db to -3 db ), but does not clip |
-Caller levels can be adjusted via Caller Module
–Settings can be adjusted by clicking the 3 dots in the upper left corner of Skype, to the right of your username -Click “Audio & Video” tab –“Microphone” setting should be: “Mix-Minus In” –“Speakers” setting should be: “Mix Out” |
-Right click the speaker image in the bottom right toolbar of the entire screen, and click “Open Sound Settings”
– “Output device” settings should be: Mix Out – “Input device” setting should be: “Mix-Minus In” |
Create a new file and click “Record”
In the “record” window’s upper left corner, click “Audio input”. The top setting should be “Focusrite USB ASIO In” If you made any changes click “OK”, otherwise click “Cancel” *Monitor the recording levels |
Create a new file and click “Record”
If the recording has trouble:
If you made any changes click “OK”, otherwise click “Cancel” *Monitor the recording levels |
Troubleshooting Guide for IPDTL Calls (phone or ISDN)
Use this troubleshooting guide if your call settings do not seem correct. Check settings on ALL relevant sources (Soundforge, IPDTL, Skype, on the board itself, etc)
FIRST: Open recording software (ie SoundForge/Acoustica/Hindenburg)
| Standards | IPDTL Settings | Computer Settings | Soundforge Settings | Acoustica Settings |
| FADERS: Do not use fader labeled “comp”. We only use that to play back audio, not to record interviews. “Comp” fader should stay at 0.
CALLER MODULE: iPDTL: Use Caller Module 3 Ensure the entire caller system button is on, and that the appropriate red module 3 button is on, and volume is up for that module Watch the recording levels, make sure audio has reasonable gain (-20db to -3 db ), but does not clip |
-Caller levels can be adjusted via Caller Module 3
–“Send Audio” should say “Mix-Minus in” –“Receive Audio” should say “Focusrite Mix” (or “Default: Focusrite Mix”) |
-Right click the speaker image in the bottom right toolbar of the entire screen, and click “Open Sound Settings”
–Output device settings should be “Mix Out” -Input device setting should be “Mix-Minus In” |
Create a new file and click “Record”
In the “Record” window’s upper left corner, click “Audio input”. The top setting should be “Focusrite USB ASIO In” If you made any changes click “OK”, otherwise click “Cancel” *Monitor the recording levels |
Create a new file and click “record”
If the recording has trouble, close out of recording, click Options then Device Settings. Device Settings window will pop-up, Ensure devices are “Focusrite USB ASIO” If you made any changes click “OK”, otherwise click “Cancel” *Monitor the recording levels |
Troubleshooting Guide for Landline calls (*Backup Only – if Internet goes down)
Use this troubleshooting guide if your call settings do not seem correct. Check settings on ALL relevant sources (Soundforge, IPDTL, Skype, on the board itself, etc)
FIRST: Open recording software (ie SoundForge/Acoustica/Hindenburg)
| Standards | Phone Settings | Computer Settings | Soundforge Settings | Acoustica Settings |
| FADERS: Do not use fader labeled “comp”. We only use that to play back audio, not to record interviews. “Comp” fader should stay at 0.
CALLER MODULE: Landline calls: Modules 1 or 2. Ensure the entire caller system button is on, and that the appropriate red module 3 button is on, and volume is up for that module Watch the recording levels, make sure audio has reasonable gain (-20db to -3 db ), but does not clip |
-Caller levels can be adjusted via Caller Module 1 or 2 pots
-Adjust settings on board and make sure SoundForge/Acoustica levels and settings are correct |
-Right click the speaker image in the bottom right toolbar of the entire screen, and click “Open Sound Settings”
–Output device settings should be “Mix Out” –Input device setting should be “Mix-Minus In” |
Create a new file and click “Record”
In the “Record” window’s upper left corner, click “Audio input”. The top setting should be “Focusrite USB ASIO In” If you made any changes click “OK”, otherwise click “Cancel” *Monitor the recording levels |
Create a new file and click “record”
If the recording has trouble, close out of recording, click Options then Device Settings. Device Settings window will pop-up, Ensure devices are “Focusrite USB ASIO” If you made any changes click “OK“, otherwise click “Cancel” *Monitor the recording levels |
- After you stop recording, normalize the board!!