To Make Domestic Phone Calls:
- Pick up the phone and press on the top gray button of the line you’d like to use.
The button should light up, alternating between blue and green, and you should hear a dial tone.
Note that there are 6 lines available. - Press 1, the area code, and phone number followed by the pound sign. You should now be connected.
To Make International Phone Calls:
- Pick up the phone and press on the top gray button of the line you’d like to use.
The button should light up, alternating between blue and green, and you should hear a dial tone. - Press 011, the country code, and phone number followed by the pound sign. You should now be connected.
To Answer a Phone Call:
- When a call comes in, you will notice that the line’s top button will light up alternating between white and green.
- Pick up the receiver and press the button. You should now be connected.
To Place Someone on Hold:
- Once connected to a call, press the alternating blue/green button to place the call on hold.
- You should now see the button blinking yellow. The call is now on hold.
To Lock in and Assign a Call to Caller 1 Fader:
- Once the call is on hold and the yellow light is blinking, press the button below it.
- You should see the button blinking red. Press it once more. The button should stop blinking and remain solid. Your call should now be locked* and assigned to Caller 1 fader.
- Turning on and bringing up Caller 1 fader will put your call on the air.
To Assign and Lock a Call to Caller 2 Fader:
- You must open the KPFA ON-AIR CALLERS software located on the desktop of either PC 1 or PC 2.
- Once the software is open, you should see the call. To the right of the call you should see a HOLD button as well as an AIR1/AIR2 switch. Press AIR2.
- You should notice that the bottom button on the phone line is now blinking blue. Press it once more. The button should stop blinking and remain solid. Your call should now be locked* and assigned to Caller 2 fader.
- Turning on and bringing up Caller 2 fader will put your call on the air.
* Locking the call makes it so that you do not accidentally disconnect from a call assigned to a fader when trying to assign another to the same fader.
To Disconnect a Call:
- Press the DROP button in red.
Multiple Callers:
You can have multiple callers on both AIR1 (red line assigned to the Caller 1) and AIR2 (blue line assigned to the Caller 2 fader).
To do so simply make your desired calls and place them on hold. You can then assign and lock in callers to either AIR1 (Caller 1 fader) or AIR2 (Caller 2 fader) and bring them up using their respective faders.
VIP Line and Outgoing Phone Number:
- If you are coordinating a call and the guest would rather call in instead of having us call them, provide them with KPFA’s VIP number: (510) 704-1307. When someone calls the VIP line, the call will show up on line 6.
- If you are coordinating a call to a guest ahead of time, it might be useful to let them know what number they should expect to show up on their caller ID. When calling someone using the phones, the recipient will see an incoming call from (510) 848-6767.
TIPS
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- The KPFA ON-AIR CALLERS software is a great way to keep your callers organized and easily know what caller is on what line.
- Know that PC 1 is a touchscreen monitor allowing you to choose between using the mouse or your fingers to use the KPFA ON-AIR CALLERS software. Be careful not to accidentally touch the screen and disconnect a call.
- Phone lights color index:
- Alternating White/Green = Incoming Call
- Alternating Blue/Green flashing = Live Call
- Yellow Flashing/Solid = On Hold
- Red Flashing = Caller on Air1 (Caller 1 fader) Not locked
- Red Solid = Caller on Air1 (Caller 1 fader) Locked
- Blue Flashing = Caller on Air2 (Caller 2 fader) Not locked
- Blue Solid = Caller on Air2 (Caller 2 fader) Locked
- Faders to use: Caller 1 and Caller 2